Privacy Policy

1. Introduction

AI Open Cloud (hereinafter "this Site") values user privacy protection. This Privacy Policy is intended to explain how we collect, use, store, and protect your personal information, as well as the related rights you enjoy.

Please read this Privacy Policy carefully before using the Site's services. If you do not agree with any content of this policy, please stop using the Site's services.

2. Information We Collect

2.1 Consultation Form Information

When you fill out the consultation form, we may collect the following information:

• Name
• Email address
• Company/Studio name
• Industry/Use case
• Estimated monthly usage
• Project description

2.2 Usage Data

We may collect data generated when you use the Site's services:

• IP address
• Browser type and version
• Access time and date
• Pages visited
• Device information

2.3 AI Interaction Data

Your conversations with AI models may be recorded for:

• Service quality monitoring
• Troubleshooting
• Feature optimization

⚠️ Important: Your conversations with AI are only used for the above purposes, will not be used to train AI models, and will not be sold to third parties.

3. Purpose of Information Use

The information we collect is used for the following purposes:

• Provide Services: Provide you with AI consulting, demo, and technical support services
• Communication: Respond to your inquiries, provide product information and updates
• Service Optimization: Analyze user behavior, improve service quality and user experience
• Security: Protect the security of this Site and users, prevent fraud and abuse

4. Information Storage and Protection

4.1 Storage Method

Your information is stored on secure overseas servers, with appropriate technical and organizational measures to protect information security.

4.2 Protection Measures

• Data encrypted transmission (HTTPS)
• Access control and authentication
• Regular security audits
• Backup and disaster recovery

4.3 Storage Period

We only retain your information for the shortest period necessary to achieve the purposes described in this policy. The retention period for consultation form information is 12 months, and the retention period for usage data is 30 days.

5. Information Sharing

We will not sell, rent, or otherwise disclose your personal information to third parties, unless:

• Obtain your explicit consent: Under your explicit authorization
• Legal requirements: According to laws and regulations or court orders
• Service providers: Cooperate with third parties that assist us in providing services (such as cloud computing service providers), but these service providers can only access data within the authorized scope
• Business transfer: In the event of merger, acquisition, or asset transfer, information may be transferred to the successor entity

5.1 AI Service Providers and Data Transfer

When you use the AI generation function, your input content (including text, images, videos, etc.) may be transferred to third-party AI service providers (data processors) we cooperate with in the United States or Asia-Pacific region to complete the computation.

⚠️ Data Transfer Statement: We have signed strict Data Protection Agreements (DPA) with all AI service providers, which clearly stipulate:

• Your data is only used to complete the specific AI request you initiated
• Your data is never used for model training or other purposes
• Service providers must not retain, copy, or share your data
• Service providers must take appropriate security measures to protect data

5.2 Data Localization Notes

For EU users, we follow GDPR requirements to ensure data transfers meet data protection standards. Your account information is stored in the Singapore data center, and AI interaction data is immediately destroyed after processing and will not be persistently stored.

6. Cookie Policy

6.1 What is a Cookie

Cookies are small text files stored on your device to identify your browser, remember preference settings, etc.

6.2 Cookies We Use

• Necessary Cookies: Used for basic functions, such as session management
• Analytics Cookies: Used to analyze user access patterns
• Preference Cookies: Used to remember your language preferences, etc.

6.3 Cookie Management

You can manage cookies through browser settings, but disabling certain cookies may affect the normal use of this Site's functions.

7. Your Rights

According to applicable laws and regulations, you enjoy the following rights:

• Right of Access: Request access to your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request restriction of information processing
• Right to Data Portability: Request a copy of your data
• Right to Withdraw Consent: Withdraw previous consent

To exercise the above rights, please contact us: 2422463957@qq.com

8. Children's Privacy

This Site's services are not directed at children under 13. If we find that a child under 13 has submitted personal information, we will immediately delete that information.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time. The updated policy will be published on this Site, and the effective date shall be subject to the page annotation. We recommend that you review this policy regularly.

10. Contact Us

If you have any questions or concerns about the Privacy Policy, please contact us through the following methods:

• Email: 2422463957@qq.com
• Address: Hong Kong SAR