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Refund Policy

Refund Policy - Effective Date: July 12, 2026

1. Introduction

AI Open Cloud (hereinafter "this Site") values user rights. This Refund Policy is intended to explain the refund rules and procedures for pre-paid balances during the use of this Site's services.

Please read this Refund Policy carefully before using the Site's services. If you do not agree with any content of this policy, please stop using the Site's services.

2. Pre-paid Balance Refund Rules

The pre-paid amount made by users through this Site will be deposited into their account balance to pay for API call fees. The refund rules are as follows:

Refund Scenario	Refund Conditions	Refund Ratio	Processing Time
Account Balance Refund	Unused or partially used balance after recharge, users can apply for refund at any time	Full refund of unused portion	5-10 business days
Bonus Balance Refund	Bonus balance from recharge (e.g., $10 get $1)	Bonus portion is non-refundable	-
Service Unavailable Refund	Service continuously unavailable for more than 24 hours due to this Site's reasons	Full refund	3-5 business days
Account Banned Refund	User account is banned resulting in inability to use services	Full refund of unused balance	5-10 business days

3. Refund Application Process

If you need to apply for a refund, please follow these steps:

Submit Application: Send an email to 2422463957@qq.com, with the subject "Refund Application"
Provide Information: Provide your registered email, user ID, recharge order number, and refund reason in the email
Review and Confirmation: This Site will review your application within 3 business days
Process Refund: After approval, the refund will be returned through the original payment channel

Note: When refunding, the system will deduct the amount already used. The bonus balance portion is non-refundable. The refund handling fee is borne by this Site.

4. Non-Refundable Cases

The following cases are non-refundable:

Consumed API call fees: Fees incurred from API services already used by the user are non-refundable
Recharge bonus balance: Bonus balance given during recharge (e.g., $50 get $5) is non-refundable
Banned due to violation: If the user violates the Terms of Service and the account is banned, the consumed fees are non-refundable
Self-deleted account: If the user deletes the account themselves resulting in the balance being unusable, it is non-refundable
No application within 30 days: If no refund application is made within 30 days after recharge, it is deemed as waiving the refund right

5. Payment Channel Refund Rules

Refund rules for different payment channels may vary:

Credit Card Payment: Refund will be returned to the original credit card, usually taking 3-7 business days to arrive
USDT Payment: Refund will be returned to the original USDT wallet address, usually taking 1-3 business days to arrive
Paddle Payment: Refund will be processed through the Paddle platform, following Paddle's refund policy

6. Special Case Handling

6.1 Service Termination

If this Site terminates services due to force majeure or other reasons, it will notify users 30 days in advance and process balance refunds for all users.

6.2 Technical Failure

If a technical failure causes an abnormal user balance, this Site will make corresponding adjustments or refunds after verification.

6.3 Dispute Handling

If users have objections to the refund processing, they can file an appeal within 7 days after receiving the refund notice, and this Site will re-review and reply within 5 business days.

7. Policy Updates

This Site reserves the right to update this Refund Policy at any time. The updated policy will be published on this Site, and the effective date shall be subject to the page annotation. We recommend that you review this policy regularly.

8. Contact Us

If you have any questions or concerns about the Refund Policy, please contact us through the following methods:

Email: 2422463957@qq.com
Working hours: Monday to Friday, 9:00-18:00 (UTC+8)